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Introduction
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Course Objectives
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1.1
Topic A: Introduction to Buying and Selling
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1.2
Topic B: The Sales Model
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1.3
Unit Summary: Introduction to Selling
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2.1
Topic A: Organization
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2.2
Topic B: Communication
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2.3
Topic C: Personal Motivation
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2.4
Unit Summary: Sales Skills
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3.1
Topic A: The Selling Process
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3.2
Topic B: The Buying Process
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3.3
Unit Summary: The Sales Process
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4.1
Topic A: Introduction to Prospecting
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4.2
Topic B: Prospecting Methods
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4.3
Topic C: Phone Prospecting
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4.4
Unit Summary: Prospecting
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5.1
Topic A: The Qualifying Process
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5.2
Topic B: The Questioning Process
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5.3
Unit Summary: Qualifying
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6.1
Topic A: Selling Process and Strategy
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6.3
Topic C: Presenting to Buyers
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6.4
Unit Summary: Presenting
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7.2
Topic B: Closing the Sale
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7.3
Unit Summary: Completing
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8.1
Topic A: Customer Service
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8.2
Topic B: Service as a Process
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8.3
Unit Summary: Servicing
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Using What You've Learned
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9.1
Topic A: The Implementation Phase
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9.2
Topic B: Resources and Tools
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9.3
Unit Summary: Using What You've Learned
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Topic B: Continued Learning After Class
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Start
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Target
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Certificate of Completion
When you achieve a readiness score of 90% or better, you are eligible to receive your certificate of course completion from uCertify.